Operational excellence
is not a slogan.
It's the standard.
Seraph Solutions was built by an operator — someone who has spent 20+ years inside the problems we solve.
Seraph Solutions was built by an operator — someone who has spent 20+ years inside the problems we solve.
Seraph Solutions LLC is a digital operations enablement firm focused on one thing: helping organizations replace manual, disconnected processes with systems that work — reliably, visibly, and at scale.
We specialize in manufacturing and regulated industries, where the cost of operational gaps isn't just inefficiency — it's defects, compliance failures, and decisions made on bad data.
Ben Burns started on the manufacturing floor and built his career through quality engineering, quality leadership, and ultimately federal program management — giving him a rare perspective that spans both the technical and the executive. The problems most organizations are still solving with paper, spreadsheets, and email chains are the same ones he's been fixing for over two decades.
He founded Seraph Solutions LLC to bring that depth to organizations — particularly manufacturers — who need expert operational clarity without the cost of a full-time senior hire. The systems he builds aren't theoretical. They're designed exactly the way he would build them for himself: practical, auditable, and built to run without him in the room.
At an automotive manufacturing facility supplying Mercedes-Benz, Ben architected and deployed a plant-wide digital Quality Management System using SharePoint at zero capital cost — transitioning the entire facility from paper-based processes to real-time data and reducing defect detection time by over 90%. The work supported a successful 2023 Mercedes-Benz electric SUV program launch with zero quality holds and a 40% reduction in customer defect rates (PPM).
At a medical device manufacturer, he built the company's first real-time Power BI production dashboards, led process validation activities (IQ/OQ/PQ), and managed an 18-person quality department — reducing cost of poor quality by 30% while maintaining ISO 13485 compliance.
In federal program management, he engineered a central Power BI dashboard providing real-time facility operations analytics for a Space Force / DoD contract — improving program efficiency by 30% and modernizing historically manual, email-driven workflows into governed, system-enforced processes with full audit traceability.
The systems we build come from being inside the problems — not consulting from the outside.
Whether you're running quality on clipboards or managing a federal program on spreadsheets — we've been there, and we know exactly what to build.
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