Ben Burns started on the manufacturing floor and built his career through quality engineering, quality leadership, and ultimately federal program management, giving him a rare perspective that spans both the technical and the executive. The problems most organizations are still solving with paper, spreadsheets, and email chains are the same ones he's been fixing for over two decades.
He founded Seraph Solutions LLC to bring that depth to organizations, manufacturers, construction firms, defense contractors, and SMBs, who need expert operational clarity without the cost of a full-time senior hire. For engagements requiring custom software development, Seraph works alongside trusted development partners to deliver the full solution. The systems he builds aren't theoretical. They're designed exactly the way he would build them for himself: practical, auditable, and built to run without him in the room.
At an automotive manufacturing facility supplying Mercedes-Benz, Ben architected and deployed a plant-wide digital Quality Management System using SharePoint at zero capital cost, transitioning the entire facility from paper-based processes to real-time data and reducing defect detection time by over 90%. The work supported a successful 2023 Mercedes-Benz electric SUV program launch with zero quality holds and a 40% reduction in customer defect rates (PPM).
At a medical device manufacturer, he built the company's first real-time Power BI dashboards for the quality engineering team, led process validation activities (IQ/OQ/PQ), and managed an 18-person quality department, reducing cost of poor quality by 30% while maintaining ISO 13485 compliance.
In federal program management, he led the modernization of historically manual, email-driven workflows into governed, system-enforced processes with full audit traceability, delivering a 30% efficiency improvement and supporting analytics across a Space Force / DoD contract.
The pattern across all of these engagements is consistent, identify the manual process, design a system that makes the work visible and auditable, then hand it back to the team. The stack varies by engagement, web applications, custom software delivered with trusted development partners, integrated SaaS, or lightweight standalone tools when those fit. The public sample portfolio shows that pattern in standalone HTML form, easy to inspect and run anywhere. Browse the sample portfolio →